Customer Service

Sicame Australia will strive to continue on the path of delivering exceptional customer service and product support from a local base that meet or exceed our customers’ expectations.

Delivery & Shipping

Delivery

Delivery available only in Australia.

3-5 business days to eastern states: Queensland, New South Wales, Victoria, ACT.

5-10 business days to all other states: South Australia, Western Australia, Northern Territory, Tasmania.

Shipping Costs

Free delivery is available for orders over $250 within Australia.

Flat rate shipping of $27.50 including GST in Australia for orders under $250.

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Returns Policy

No returns will be accepted without prior approval from Sicame Australia.

Credit for goods returned after fourteen (14) days from date of invoice will be subject to reduction of ten percent (10%) of that invoice value to cover handling and restocking expenses.

No credit will be allowed on any item especially obtained or imported or on handling or delivery charges.

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Terms & Conditions

Please read these Terms and Conditions carefully before accessing or using our website.

By accessing or using any part of the site, you agree to be bound by these Terms and Conditions.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

If these Terms and Conditions are considered an offer, acceptance is expressly limited to these Terms and Conditions.

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The activities of Customer Service

One of the most important aspects of business between the manufacturer and the customer is its customer service team.

This link is an information flow between both organisations, so this is the most important aspect of our business; it must be accurate, comprehensive, on time and reliable.

Sicame has established a highly motivated and resourceful team of personnel that are focused on delivering the highest customer service level.

Logistics

One of the major issues in a country as vast and as isolated as Australia is the delivery of products to the customer on time and in good condition. To achieve on-time delivery Sicame is focused on managing all aspects of the logistics cycle from the controlling of stock including both sub components, finished products, purchasing and freight. The mixture of both locally sourced raw materials and materials further complicates this process or sub components imported from other Sicame subsidiaries.

This is where the logistics team at Sicame is streaks ahead of other organisations. It is a primary focus of our logistics team to deliver both internal and to external customers the highest level of logistics support. We have a purposed designed system to manage stock level of components, finished stock and purchasing. We utilize and control the most effective means of delivery using high quality carriers.

We are constantly reviewing and improving our systems to maintain and further our service to meet customer expectations. This is an ongoing and developing process. Our on-time delivery and logistics performance has time and time again been proven with many awards from our customers for exceptional service.